Do you offer free shipping?
Absolutely! We are happy to offer free shipping on orders from continental United States. However, a $25 flat rate shipping fee will apply if you need the order arrives in 2 business days.
Do you charge sales tax?
We currently charges sales tax on orders from New York state only.
Can you ship to P.O. Box?
Unfortunately we are unable to ship to P.O Boxes, A.P.O or F.P.O.
Can you ship to Alaska, Hawaii and Puerto Rico?
If your need us ship to Alaska, Hawaii and Puerto Rico, please tell us at firstname.lastname@example.org to find out more!
When will my order ship?
It takes 1 to 2 business days for your package to dispatch from our warehouse. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!
How long will it take to receive my package?
It normally takes 3-9 business days after your package is shipped.
Do you ship internationally?
Yes! We ship internationally and cost may various depending on locations. Please contact us at email@example.com for more information.
Do you offer wholesaler accounts?
Are you interested in carrying our products? That is great! Please send a note to firstname.lastname@example.org and let’s talk!
We hope you’ll be completely delighted with your order. If for any reason you’re not though, we’re happy to offer a refund or exchange– as long as you return it to us within 30 days, unopened and in its original condition.
How do I place a return or exchange?
We're sorry you didn't love your order. Please reach out to email@example.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.
What if I don’t have the return slip?
Don’t worry…our package does not include return slip. Just reach out to firstname.lastname@example.org and we will with your return or exchange.
What should I do if I receive a product different from I ordered?
Oh no, sorry about that! Please contact us at email@example.com and we’ll be sure to get you the product you ordered ASAP!
How soon will I receive a refund?
It may take up to 30 days for the refund to appear on your PayPal account.
Is return shipping free of charge?
Unfortunately the shipping cost for return is not refunded. We will take it off from the order amount of your return.
Still couldn't find what you need? No worries! Write to us at firstname.lastname@example.org and we will help!